Urgent- Rental unit flooded. Where does tenant go?

[Eric Hathway]

One of my rentals flooded today. It appears to be a backup in the city pipes in the street and the workers are working on it. No blockage was found in my sewer lines. My tenant has sewer water in her entire unit and cannot stay there. Do I have to provide a hotel or is she on her own? Urgent, please help. ServePro has refused to come out because they don;t think my insurance will ever pay them because it is a city water dept problem.

[Watson Hilaire]

@Eric Hathway your homeowners/landlord insurance should cover the repairs. Landlord insurance would also pay you the rent while your tenant pays for an extended stay hotel during repairs. Tenants would pay for the hotel since they are not paying you rent.  As for tenants hopefully you required them to purchase renters insurance. Renters insurance would cover their belongings.

Hope this helps.