Urgent- Rental unit flooded. Where does tenant go?

[Eric Hathway]

One of my rentals flooded today. It appears to be a backup in the city pipes in the street and the workers are working on it. No blockage was found in my sewer lines. My tenant has sewer water in her entire unit and cannot stay there. Do I have to provide a hotel or is she on her own? Urgent, please help. ServePro has refused to come out because they don;t think my insurance will ever pay them because it is a city water dept problem.