Landlording Advice

[Kevin D.]

I had a contractor at a SFH to do some work on redirecting the gutters away from the house. I got a text from my tenant and he is claiming that the contractor had to move his grill and they "must have hit a knob and all of the propane leaked out".

What do you all do when your tenants make statements like this?  Obviously, he wants $ taken off of his rent, but that is unreasonable, so I'm looking for advice on how to address this?