New tenant hasn't transfered utilities yet..... help!

[Drew Denham]

HI all,
My new tenant hasn't transferred the utilities in her name yet and its been about 2 weeks.
I've asked repeatedly and she said she’s tried but there has been a death in the family. I told her by this Tuesday but what should I do if she doesn't follow through? There isn't anything in my lease which states a timeline to transfer service (nothing I can do about that now).
I’ve already let her move in only paying ¼ the security deposit. Her background checked out well but she but she has her cousin living there too (he is not on the lease).
What can I do?