OMG - Think I'll just stab myself in the eye with my pencil...

[Deborah Burian]

New tenant moved in late September... paid pro-rated rent for Sept and full rent for Oct.

November 5... no rent, new tenant, Deborah not happy... debate just shocking the pee-willy out of her by posting tomorrow or being a better customer service person and calling.

Call.  "Gee - I was wondering how to pay the rent."  Me "Well, it says in your lease, which I made certain you had a copy of, to mail it to the P.O. Box.  But since you didn't, the only way to not be late is to pay it online TODAY...if you'll send me an email, I'll set it up"

Me mentally - WTF, just pay the rent already - you're a professional

Some days I wonder how these people think thing the world really works. I'm getting ready to change the late policy to late fee on second day.