Credit Rent for Delayed Appliance Repair

[David Bray]

Looking for feedback on how property mangers respond to tenants request for credits for downtime on appliances.

A 5 year old washer went out in one of my properties. I contacted a repair company on Monday and they were not able to get out there until Friday. Then it took them another 4 days to get me the bid. It will take another week to get parts and schedule the repair. Now tenant is asking for a credit to rent for the delay.

They are a good paying tenant. Just resigned them to another 1 year lease. I do have concerns that the repair may be due to abuse by tenant, but no way to prove it.