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Updated about 15 hours ago on . Most recent reply

Gas outage caused by tenant failure to pay bill, prolonged by pipe issue
My tenant failed to pay her gas bill, resulting in the service being shut off. Once the tenant paid for the service, it took several days until the gas company was able to get out to restore service. I was unaware that the gas had been shut off.
The gas company went out to restore the service today, but refused because the existing gas line to the stove does not meet current code (it is a brass line which is apparently no longer allowed). I have arranged to have this replaced tomorrow morning (as well as updating the entire gas line inside the house to ensure there are no additional issues going forward) .
The problem is that there is no way at this point to know how long it will take the gas company to come back and restore the gas service once the repairs have been completed.
The home has gas heat and stove. So until gas is restored, she won't have a way to cook or have hot water. She does have a couple of space heaters which will provide heat in the mean time.
Her biggest concern is not being able to bathe her kids (up until now she has been heating water in the microwave).
What would you do in this situation?