Skip to content
×
Try PRO Free Today!
BiggerPockets Pro offers you a comprehensive suite of tools and resources
Market and Deal Finder Tools
Deal Analysis Calculators
Property Management Software
Exclusive discounts to Home Depot, RentRedi, and more
$0
7 days free
$828/yr or $69/mo when billed monthly.
$390/yr or $32.5/mo when billed annually.
7 days free. Cancel anytime.
Already a Pro Member? Sign in here

Join Over 3 Million Real Estate Investors

Create a free BiggerPockets account to comment, participate, and connect with over 3 million real estate investors.
Use your real name
By signing up, you indicate that you agree to the BiggerPockets Terms & Conditions.
The community here is like my own little personal real estate army that I can depend upon to help me through ANY problems I come across.
General Landlording & Rental Properties
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

Updated over 1 year ago on . Most recent reply

User Stats

46
Posts
41
Votes
Jordan Thompson
  • Insurance Agent
  • Concord, NC
41
Votes |
46
Posts

Septic backup, Home warranty, and amazing tenants

Jordan Thompson
  • Insurance Agent
  • Concord, NC
Posted

Hi all, 

I recently had both of my (amazing) tenants report septic backup through their toilets.  Each side of my duplex is 2/1.  I called the septic company that did the original inspection 18 months ago at the acquisition, and they pumped the tank (only around 60% full) and tried to scope the sewage line, but couldn't since the tank was old and they couldn't reach the line from the lid.  Anyway, I called a plumber, and they got the backup cleaned, found the line, popped an "emergency" diagnosis hole in it so they could scope and found the 4" cast iron line rusted through in the bottom which was causing the periodic blockages.  It's being replaced as we speak from the house to the tank, hopefully under the slab is in better condition.  So, all in all, I'm about $7,500 in the hole with more to come depending on what they find, but my home warranty company has been less than helpful.  No portion of the claim was approved, and they have so much red tape on pre-approving diagnosis, approved corrections, etc.  I think my insurance will cover a lot of the interior damages, but general life cycles of plumbing (and other) systems I believe are on the homeowner.

Has anyone here had any good luck with a warranty company?  Do they all seem as scammy?  I need to understand how to better protect myself from the inevitable breakdown of equipment and systems aside from the routine maintenance they require.

My tenants have been more than patient with this - couldn't ask for better!

Thanks!

Most Popular Reply

User Stats

2,812
Posts
1,915
Votes
Charles Carillo
  • Rental Property Investor
  • North Palm Beach, FL
1,915
Votes |
2,812
Posts
Charles Carillo
  • Rental Property Investor
  • North Palm Beach, FL
Replied

@Jordan Thompson

I always suggest to investors, and homeowners to avoid home warranties.

"the typical home warranty costs $450 annually, and only 25% of premiums are paid to homeowners. The company providing the warranty keeps most premiums as revenue and profit."

https://www.ramseysolutions.co...

https://www.zanderins.com/dave...

Every time I hear about property warranties is when something major goes wrong, and the tenants are complaining (rightfully so), and the warranty company is taking their time accessing the situation, and then they tell you there is a deductible, they only will cover so much, you need to use their preferred company, and it will take 3 weeks. All the while, the AC is out, and it is July.

It is much better to just have a reserve fund, and add to it monthly. If you know that something major is going to need replacement in the future, increase the monthly amount you are depositing into your reserve fund. When something goes wrong, you can find the best contractor for the job, who can make the repairs right away, and now your tenants are happy, and you have minimized the time you would have spent speaking to your tenants about the delay or fighting a warranty company.

Loading replies...