Repairs taking longer than expected

[Stacey H.]

What course of action is recommended if a repair due to water damage is taking longer than expected? The renter is getting irritated by the delays (due to the construction company), and some of the property hasn't been available to her (some of the cupboards and part of one bedroom). However, the tenant also isn't actively working with the construction company to schedule the work that needs to be done. We think giving a discount on rent until the work is complete would be fair, but I want to make sure we also protect ourselves.

[Chris Seveney]

@Stacey H.

Is this an insurance claim? Did the renter file a claim against their renters insurance ?

I would document everything and if tenant is not allowing access then put in writing that the schedule will continue to be delayed if access not provided

Also did the contractor provide a schedule as part of the agreement?

Lastly how long has this delay been, days, weeks, months? That’s a big difference too.

If a bedroom cannot be used there a big deal, a cabinet not so much (in my opinion).