Repairs taking longer than expected

[Stacey H.]

What course of action is recommended if a repair due to water damage is taking longer than expected? The renter is getting irritated by the delays (due to the construction company), and some of the property hasn't been available to her (some of the cupboards and part of one bedroom). However, the tenant also isn't actively working with the construction company to schedule the work that needs to be done. We think giving a discount on rent until the work is complete would be fair, but I want to make sure we also protect ourselves.