Enforcing Rules at a Complex that is known to have issues...

[Delina Ortiz]

Hey ya'll! I work at Real Property Management (RPM Agile) of San Clemente as a property manager and agent. I just onboarded an 8 unit apartment complex a month ago and it is now time to begin enforcing rules and regulations. It is up to me to fix the parking situation, coordinate a major cleaning in the common areas, and much much more. With that being said, how can I safely, legally, and kindly but firmly enforce the rules that need to be followed to clean up the mess that is this complex? My thoughts were maybe type these things up and mail them out / post them in the complex. I don't know how that will land and if it is a good idea. What have some of ya'll done to clean up the act of your problem tenants in a complex? Trying to be as effective as possible on my first shot so that they will take me seriously. I was able to get every single unit signed up online and pay rent on July 1, so they respect me, but how can I make sure I keep that up while also respecting them? Thanks!!!!

[Kim Meredith Hampton]

@Delina Ortiz, I know it can be tough being the “new sheriff in town”, but I think you already can see your taking the bull by the horns. First off, Maybe show them something cosmetic that you can do to show your “cleaning “ up the place and not just “telling them what to do”. Whatever you do, make sure that you a firm, fair and consistent across the board in all your requests. 

You got this. Put it out there in writing to everyone