Tenant’s neighbor called. Should I call back?

[Jordan L.]

Hello BP,

   I received a strange voicemail yesterday regarding my out of state (South Carolina) rental property.  I looked up the caller’s name and it was the next door neighbor to the property.  They must’ve found my number on the property record.  The male caller was asking me to call back, but was being directed by a woman in the background as to what to say.  I have a feeling it is some sort of complaint.

  My property is in a nice area, but this immediate neighbor lives in an older mobile home.  Former tenants have stated they’re a bit weird (if indeed the same residents live there).

   Should I call back or respond with a text so I have something in writing?  I do use a PM for this property.  Should I have my PM call the neighbor or my tenant?

   I don’t want to expose myself to any sort of liability if there is indeed a problem.  My tenants have been great so far.

Please advise.  Thank you!


  

[Joe Villeneuve]

Let the PM handle it.  That's why you have them.  Even if you didn't use a PM, don't communicate with anyone other than your tenants.