Please help with section 8 nightmare

[Kwab Mireku]

Hello All,

I find myself in a nightmare of a dilemma, I have a section tenant who I didn't evict when I had the opportunity for breaking my no pets allowed rules.  She has kids and I din not want her to loose her voucher.  I instead decided to not renew with her while she finds a new place. it's going on 2 months now and she's still there.  Last week she came back from a family emergency, and I told her prior to traveling to keep her heat on.  The pipes froze and burst no I have 20k+ in damages to the unit! to make matters worse, she needs to vacate the property so we can fix it.  I found out that she had no electricity because of non payment, and gas was on but was also in the process of being disconnected.  I offered to give give her her security deposit as this will be easier than dealing with lawyers and such.  Guess what? someone in section 8 is advising her not to vacate the property.  My frustration is boiling over.  The insurance company wants to fix the unit ASAP but this fine person is refusing to leave.  Wat should I do??