How should I deal with a Tough Tenants?

[Jon Russo]

What is the best way to handle a tenant that has constant complaints with a new problem every other week? 

[Nathan Gesner]

Quote from @Jon Russo:

What is the best way to handle a tenant that has constant complaints with a new problem every other week? 

I start by warning them during the showing or lease signing that the property is rented "as is" and we will not make any promises for additional cleaning or improvements unless specifically set forth in writing. When the tenant signs the lease, I make them initial the following clause:

MOVE-IN CONDITION. Tenant acknowledges the rental was represented through marketing materials designed to attract applicants for in-person inspections. Tenant was given the opportunity to inspect the rental prior to signing this Agreement. Tenant elects to accept the property in its current condition and/or they are waiving their opportunity to inspect, at their own choosing and for their own convenience. Landlord shall not be obligated to clean, decorate, alter, repair, or otherwise improve the rental, either before or after the execution of this lease, unless agreed to in writing as part of this Agreement.

If a tenant moves in and notices something requires repair, I'll fix it. If they complain the oven wasn't cleaned - and it's bad enough - then I may send my cleaner over to knock it out and keep the tenant happy. But if they're complaining about everything, I shut them down by reminding them they had the opportunity to inspect and negotiate these issues prior to renting. Once they're moved in, I'm done negotiating. 

It's too late for you. They're already in and complaining, so here's an example of what I'll do:

Dear Tenant,

We were honest with our marketing and you were given the opportunity to inspect the rental in person. It appears you're unhappy with your choice, so we are offering to let you out of your lease without penalty if you agree to vacate no later than [DATE]. If you insist on staying, we expect you to accept the property in its current condition. If something is truly broken, we will repair it. We will not make any improvements to the rental.

Your Landlord