PM in Rent Escrow situ (Ohio)

[Andre' Arceneaux]

Hello. I am a remote owner of a property in Akron, OH.

I have a situation that I was very much in the dark regarding. Tenant has apparently had issues with repairs in the home (unbeknownst to me, as I've authed every repair to come across from PM) and threatened rent escrow as a means to have repairs properly completed (unbeknownst to me, my belief was that they were completed and properly) then followed through a month later ..

What should I expect from such a scenario??? I've not denied a repair request PM has placed forth, and am always timely and specific as I ask lots of questions. I do know the PMs communication about an issue in Oct, I was mad adware of in mid Nov, and I let them know how angry I was about the time lapse.

As I read the certified docs from tenant in my owners portal, apparently fixes for some of the same problems lamented, had not been done properly (unbeknownst to me - garbage disposal replacement is an example, tenant apparently stated it was not done correctly, and requested proper repair, which on my side, I was advised of a new repair request, a leak in the Kitchen sink - I am clearly getting robbed here) .. so what should I do in waiting this out???

I have no doubt many repairs were done, possibly not of the best quality from what I see from what tenant says, and PM leaving me in the dark about it all (I most recently authed a new door to the back of the house before I found all this out).

Since this is a legal scenario, and I am pretty confident about the eventual outcome how should I proceed???