Landlord won’t fix AC in timely manner or provide alternatives

[Bo Edmond]

Hello, I’m active duty military deployed overseas and one of my guys has a significant problem. His wife and two young kids are in Ohio in a house they’re renting. Their AC went out two weeks ago and still has not been fixed. Their landlord is saying it’ll be at least two to three weeks more until the part will arrive and the AC is fixed. He is refusing to pay for portable AC units or put them up in a hotel...meanwhile the house is incredibly hot. Ohio tenant/landlord laws list air conditioning as a requirement. What rights do the tenants have? Could they get reimbursed if they pay for hotel or portable units out of pocket? Is 4-5 week repair time reasonable? Any other guidance? It is extremely difficult to deal with these issues overseas. They have an appointment with a RE attorney on Tuesday next week. Thanks in advance for your input.