Is this lender full of crap?

[Luke Carl]

can I say crap? 

Entering a new market. Found a commercial lender at a small bank that says she'll do 20 year amortization/15 year fixed/15% down. 

BUT She's moving stupid slow. Won't get me a pre-qual. Seems to be hung up on the fact that I live in a different state even though I'm only 2 hours away. Keeps saying "be patient" "need to get approval because you don't live here" things like this. Maybe one email per day if I'm lucky. 

Keep in mind I'm already under contract and 3 weeks from closing. 

Based on the ridiculously good terms of this loan and the flakiness I'm starting to think if I wait around for her I'll never get anything closed because she's just blowing smoke. 

Thoughts?