Am I being a jerk or is the lender slow?

[Brian Kang]

Hey all! So my wife and I and my sister are buying an investment SFR in Colorado. The lender is dragging their feet with the pre approval so I think. We sent in online applications and took a week to give us list of documents and then another week after sending in docs to not even get pre approval but communication back that we can start looking for houses but there may be issue with debt/income ratio.

Not sure if it's the holiday season or this lender is slammed but there hasn't been much communication back at all. This is our first deal and wondering if this slow turnaround and lack of communication is typical or am I just being an impatient jerk.