Property Manager Nonresponsive

[Robert Hetrick]

Hello BP,

I'm a new investor, bought my first IP in November last year, bought another one in December, and my third one in February.

Two of the three property managers have been good, emails or phone calls usually answered within 24 hours, 48 at most.

The PM for the property I bought in December has been a different story.  Sometimes I don't get a response for over a week.  However, if they need something from me, they always want a response quickly.

This last one involved some repairs on the house, they wanted my approval quickly, which I provided within an hour. on Feb 24.  At the end of February, I got the monthly statement from them that had some confusing things that I wanted to clarify.  Called them, no response.  Called them again this past Tuesday, still no response.

It leaves me wondering if they're this slow responding to tenant concerns-not good for retaining tenant.

The current lease ends at the end of March.  I don't have any information from them if or when they've tried to get a new lease.

They have a 100% satisfaction guarantee, I can get out of the PM contract at any time with 30 days notice with no penalty.  Would you go this route?  How would a tenant perceive a switch in PM 3 months?   

What would you do?  Am I expecting too much from a PM?

Thanks in advance!

Rob