If someone says they'll email you some info, and then they don't, what do YOU do?

[Kimberly T.]

There's really no right or wrong answer here, I suppose, I'm just curious what others do in this situation. If you call a prospective lender, PM, etc., and speak to them for the first time and they say they'll email you some info (a brochure about their services, current interest rates, etc.), but then you never receive anything, what do you do?

On the one hand, it could be a bad sign of a poorly run business or lack of customer care. On the other hand, it could be an innocent mistake (typo in the email address or something), so they think you got the info but you didn't.

Wondering what others have done when this happened, and if you followed up, how did things turn out with that company/person? Was it a simple one-time error, or a sign of things to come that you wished you'd heeded?