Looking for PM Recommendions Killeen, TX

[Pete Harper]

I’m looking for PM recommendations in Killeen, TX. I’m not satisfied with my current PM. Their communication is absolutely horrible. It normally takes me 3-5 emails to get an answer. Case in point I noticed a tenant issue at one of my properties back in October. I pointed out the issue to the property manager verbally then followed up with an email 1 week later asking if the issue was resolved. No answer. The company found the same issue during their own inspection two weeks later. I sent the maintenance departments inspection report to the manager asking again the issue be resolved. No answer. I followed up with several more emails to both manager and head of maintenance. Again no answer. Finally I found someone who would get back to me in the office and asked her to find out what was going on. Finally I got an answer in December that they would “look into it”. I just followed up from December “look into it” reply and she said she would check again and get back to me. A week later no reply so I ping her again. Issue still not resolved. This has been going on for over three months now! Another incident I had a tenant wanting me to pay her water bill after it was not repaired for two months. The first day I received the complaint I authorized the repair. Sorry for the long rant.

What I’m looking for:

1) Someone who answers emails within 24 hrs. 2) If you don’t know the answer acknowledge the email and tell me when you will get back to me.

3) Get back to me when you said you would.

4) Don’t dump problems in my lap.

5) Make a recommendation on what should be done based on policy/procedure.

Is this too much to ask?