Help with buying a foreclosure

[Hugh Jameson]

**** Florida based foreclosure questions ****

I have an offer submitted to suntrust bank for a foreclosed home...

The listing agent is woth berkshire Hathaway home services

The listing agent doesn't know how to get in contact with the bank as his 'usual' contact isnt responding to him .. he thinks possibly due to a merger between SunTrust and bb&t but isnt sure...

Anyone come up against this? No one seems to know what to do or who to call ... seems a joke

Any help advice or direction will very much help