Realtors Are Lacking Skills In Customer Service

[Bennie Leija]

I am frustrated with the work my realtor is presently doing. She is managing 2 of my properties ($900k and $700k). Under contract. 

 The reason I am disappointed is for 40 days we have had these 2 properties on market we are getting asked to leave because people want to see both homes (really good). So we are getting lots of streamline. 
Days pass on and on and ... I have to reach out to her and ask what were the results of the homesite visits. 
I expect my realtor to be proactive and provide this report through email, text or just a voicemail. 
Then she states that individuals want a detailed report of these builds, this should of been asked in the beginning stages. This takes time (2days). Not 40 days into the market. 

Is this normal in today’s business? Are realtors more focused on their own revenue instead of customer satisfaction.

Bennie