Roofstock...it gets better, right? Selling a rental

[Avery Bernstein]

So our Property Manager pushed us to sell our rental through Roofstock...mostly because he wanted to see the process, how it works, timeliness, blah blah for selling other properties.

Anyway, it seems like it's been one delay or bad communication after another.  And now we are at a snag because the inspector found a non-issue.  Our Property Manager/caretaker inspected the issue and found that it was a non-issue.  Roofstock is refusing to move on unless we produce "invoices and pictures".  Considering that there was NOT a leak, we did not spend money to pay a plumber to come out to say that there isn't a leak.  

Does communication get better?  We aren't even to the listing process yet, and we have had slow or no or miscommunication.

Thank you!

Avery

[Randall Weatherall]

Originally posted by @Jay Hinrichs:

Originally posted by @Randall Weatherall:

Originally posted by @Jay Hinrichs:

Originally posted by @Randall Weatherall:

Roofstock (if they work like they did when my old Brokerage listed for them) still lists through a local Broker that you should have had some sort of interaction with.  Go to that Agent/Broker and see if you can get them to push this along for you via their channels at Roofstock.  It has its share of problems as any newer company that caters to OoS investors, but their systems are pretty solid overall but they protect the Buyer 100x more than care about the Seller.

as they should.. they wont get very far representing bad properties to investors.. 

 I agree 100% but a lot of Sellers aren't made aware up-front about what's expected of them and the property prior to listing.  It's a great platform for a lot of people but having worked with them directly for a couple of years as the representing/listing brokerage for Memphis, I heard a lot of sellers' complaints that they won't use them again, unfortunately.

I hear you I have gotten frustrated with them as well on a few deals.. not so much the inspections everyone beats you up on those no shocker there. 

but the buyers perceptions that its an auction site.. and you have a home that you want 100k for that meets say the .08 rule to 1.0 rule and you get offers of 20 to 30% less than ask.. But as they have matured they have gotten much better and i think sellers know they need decent product.. and a lot of what they do or I see them do is more of the representing the larger sellers.. IE hedge funds swapping portfolios.

Oh, you're bringing up a lot of funny memories of when they started in Memphis with the 'auction site' comment!  That was a daily struggle but we got a kick out of a lot of the offers early on!