Loss of rent / income insurance - response from insurance company

[Mike A.]

I messaged my agent and asked if tenants are unable to pay and evictions are stayed, can I request loss of rent assistance from the insurance policy. Here was her response:

"In any shutdown due to a scare or pandemic of coronavirus, there would be no requisite direct physical loss or damage to the insured’s premises to trigger the coverage."

Does this mean I have coverage on loss of rents due to the coronavirus? She left for the day so I could not receive a response.