Skip to content
×
Pro Members Get
Full Access!
Get off the sidelines and take action in real estate investing with BiggerPockets Pro. Our comprehensive suite of tools and resources minimize mistakes, support informed decisions, and propel you to success.
Advanced networking features
Market and Deal Finder tools
Property analysis calculators
Landlord Command Center
ANNUAL Save 54%
$32.50 /mo
$390 billed annualy
MONTHLY
$69 /mo
billed monthly
7 day free trial. Cancel anytime
×
Take Your Forum Experience
to the Next Level
Create a free account and join over 3 million investors sharing
their journeys and helping each other succeed.
Use your real name
By signing up, you indicate that you agree to the BiggerPockets Terms & Conditions.
Already a member?  Login here
Buying & Selling Real Estate
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

Updated almost 8 years ago on . Most recent reply

User Stats

1,054
Posts
949
Votes
Ray Lai
  • Investor / Vendor
  • San Diego, CA
949
Votes |
1,054
Posts

How to handle a sketchy charge from your PM

Ray Lai
  • Investor / Vendor
  • San Diego, CA
Posted

Hello BP community, wanted to pick your brains.

My property manager made some mistakes on Buildium and I pointed it out and they fixed it after a lot of back and forth emails. It seemed to have irked them because they tacked on a "$100" service fee after this. I asked for the receipt and have not a heard a response about the receipt in 4 days.

They explained that the fee for $100 was for turning on a gas valve with union rates. Here's the quote "Well we couldn't get the gas turned on because of bad valves and unions that was the $100 charge, nothing to do with the agreement it was a service call and we can;t have gas leaking out into unit."

However, I purchased this home in winter and the gas had to have been on or the pipes would've burst. I closed on the unit 2/5/17 and a tenant was placed by my PM on 3/1/17 for 1/2 month rent. I was also charged utilities for February. This service charge was for March so how were utilities going with this 'gas valve' issue?

I'm paying this PM 10% in northwest Indiana. 

Can anyone advise on this situation? Does anyone have a good recommendation for other PMs in Northwest Indiana? 

I made a mistake of signing a yearly agreement rather than a month to month agreement.

The PM did a great job placing a tenant in my unit, other than that it has been one thing after another. The PM could not provide me any information on tenant screening or their process, and I'm concerned about the tenant quality but there's not much I can do because the PM has been unresponsive to my emails.

Thanks to all who respond in advance!

Most Popular Reply

User Stats

263
Posts
168
Votes
Jim C.
  • Investor
  • INdiana
168
Votes |
263
Posts
Jim C.
  • Investor
  • INdiana
Replied

@Ray Lai- If the utilities are in your name, you can simply call NIPSCO and get a copy of the bills for Feb. That will show if there was any gas usage during that time. If the NIPSCO was in the Management Co's name, you could request March's copy to see if there was any gas usage.  If you PM me, I can forward some good PM's.

Loading replies...