Call Center or Virtual Assistant for Off Market

[Benjamin Schenk]

Merry Christmas everyone!  First, I hope everyone had a safe time with friends and family, especially with this massive winter storm ripping through the U.S.

I'm a multifamily buy-and-hold investor and up until now I've basically filled all the roles in my business myself--from SEO/marketing, meeting with sellers, GCing and DIYing my own projects (mostly cosmetic rehabs), to shopping insurance, etc. My wife and I still work W-2s (architect and executive assistant) and plan to do so for a while. Our goal is to scale and I know that if that's the case I have to get better at delegating and trusting others to fill some of those roles so I can focus my time on the higher $/hour tasks that "move the needle." That being said, my question is what have some of you done with your inbound call lead generation for off-market deals? Are you using call centers or a trained VA? I've searched the forums here and also looked a bit through Google searches and haven't seen a lot of people post about call centers or VAs that they trust to handle this task.

I've looked into Call Porter, Patlive, Map Communications and several others. At the end of the day my goal is for the call center (or VA) to bring me as many warm leads as possible. Pricing is important but I am willing to pay a little more for higher quality answering to ensure I get the highest ROI on my marketing campaigns. So what/who are you guys using and what advice do you have?