Why is the BiggerPockets website so bad?

[Andrew Taylor]

For as much traffic as BP surely gets, its website is pretty awful. I suppose it could be just me, but I doubt it. When I receive notification of a new message (which itself is an on-again off-again occurrence, not sure why I sometimes receive notifications and sometimes don't), clicking on the "View Message" link takes me to half a screen of text. The top half of the screen is completely blank, like the world's largest blank banner ad. (See the attached image.)

Scrolling does no good; the message itself scrolls in the small allotted space but the giant blank space remains at the top of the screen. There's no way to reach the "Reply" functionality below the message. (Admittedly, I'm running an obscure browser called "Chrome" but I also tried it on Safari with the same results.)

Next issue: I've spent the last twenty minutes looking for my inbox. Why isn't there an avatar with my profile information and links to the inbox etc. at the top of the page, like literally every other website on earth? Why do I have to go fish a message notification out of the trash and then click the "View Message" link to get to my inbox? How is that user-friendly?