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Updated about 3 years ago on . Most recent reply

Chris Khan's profile image
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Chris Khan
  • Rental Property Investor
  • from Baltimore, MD
  • Member since Mar 7, 2020
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Chris Khan's profile image
Chris Khan's profile image
Chris Khan
  • Rental Property Investor
  • from Baltimore, MD
  • Member since Mar 7, 2020
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Chris Khan
  • Rental Property Investor
  • Baltimore, MD
3
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5
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Questions About BiggerPockets & Official Site Announcements

No customer support

Chris Khan
  • Rental Property Investor
  • Baltimore, MD
Posted

Got pro account from BP didn’t receive any service contact BP customer support no answer very disappointed I am so tied of it just want my money back.....I now thinking its another scam I will contact BBB!!!

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Mindy Jensen
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Mindy Jensen
  • BiggerPockets Money Podcast Host
  • Longmont, CO
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Mindy Jensen
  • BiggerPockets Money Podcast Host
  • Longmont, CO
ModeratorReplied

Hi @Chris Khan. Our support team is usually quite responsive - we typically have a sub-15 minute resolution timeframe with a 98%+ rating, so I'm deeply concerned when you say you did not hear back.

Please email me at [email protected] and we can chat privately about the email address you used so I can investigate this further. 

We take our customer service very seriously, and this type of no-response is unacceptable.

  • Mindy Jensen
  • [email protected]
  • Podcast Guest on Show #261
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