Roof warranty dilemma

[Sam Leon]

I have a rental property with a new roof installed by company A in late 2017.

Fast forward to 2021 and I have a section of the fascia that has been severely damaged by termites, the damage is such that I could pull off pieces of the 1X6 fascia by hand. There is also some damages to the 2X sub-fascia, but I don't think it's as bad, but I haven't investigated thoroughly.  I need to have this repaired.  I am quite handy but I do not like working on a ladder or get up on the roof.  My knees turn to rubber.

The first person I call was the original roofer to come out for an estimate of the fascia (possibly sub-fascia) repair. "We'll pass your info to the estimator and call you back". This was the standard reply I got for the two calls I made over the last two months and no one ever called me back.

I then looked up the original contract and it says we have a 10 year warranty on the roof, but one of the exceptions - if you hire someone else to work on the roof, you void the roof warranty.  So I guess I am stuck with this roofer?

If we hire someone else to replace the fascia, I know the roof deck is nailed to the 2X-subfascia from the top, then the 1X fascia nailed to the sub-fascia. Then a strip of 1x2 is nailed to the top of the fascia to give the drip edge a 3/4" of standoff. Then the drip edge is nailed to the deck. For this reason it is very difficult to remove the fascia completely. I have used a sawzall in the past to cut between the 1X fascia and sub-fascia to slice through the nails to extract it, but I have seen "pros" make a mess of it by hacking the 1X into pieces and used a pry bar to brute force it, which usually end up disturbing the drip edge or even the waterproofing membrane above it. For this reason I think this repair may involve some roofing, and I don't want to warranty to be

voided because of this relatively minor repair.

Yet I cannot get the original roofer out for an estimate. I called again last week and spoke to someone and explained the situation, she was very understanding and said "completely understand and we'll make sure we have someone get back to you ASAP" and a week goes by no one calls.

Seeing that they do not want my business, is there a way to hire someone else to do this work and not void the 10 year roof warranty?

Perhaps the warranty is meaningless anyway if it ever comes to any claims?  Let me make this clear, I am not asking them to come out to do this work for free, I am asking them to come out to make a repair which I will gladly pay for.