Tenant feedback in a duplex community

[Brian Morris]

I am seeking a convenient way to obtain satisfaction levels and/or concerns from residents of a multi-family property (12 unit).  Essentially a digital comment box.  Since there is a PM involved, I cannot be certain that issues are being resolved in a timely fashion.  I would like to close the loop between tenant satisfaction and the owners.  My gut says to just cold-call a few of them periodically.  Perhaps they might respond also to an occasional email asking for feedback.

Thoughts?