What does it take to send a client to a new Loan Officer?

[Kate Glassman]

Hey friends - I am looking for advice because I am trying to self generate for the first time ever, so I want to ask the community this:

"What does it take/what are you looking for/what do you need to hear from a new Loan Officer in order for you to feel secure enough to refer a borrower for pre-approval?" 

Any and all answers are welcome and very much appreciated!