Tips on how to answer calls when your mailers actually work

[Christopher J Woodland]

So, I purchased a list of absentee owners and sent out post cards for the first time not really knowing what to expect. For all I knew nobody would call. I have actually received a lot more calls than I was expecting and often don't know which property they are referring to right off the bat. 

So, aside from the obvious answer of increasing my knowledge about each of the properties, what are some tips about how to take those calls? What information should I be trying to get from them on that first phone call? Should I be ready to make an offer right then and there? Any sort of format that I can work off of here would be appreciated. 

Best Regards, 

Christopher Woodland