I’ve been hearing host mention guests are reaching out to rebook or cancel their reservations due to bad weather. Some hosts are asking for advice on how to handle… If this is you, here’s a script I use…. you may want...

The past 2 guests at my STR have suddenly needed to leave because of a family emergency.  Is this known by guests to be the "magic bullet" in asking a host to refund money or am I misreading the tea leaves?
How would...

Just looking for creative input....our guests that were supposed to arrive on Friday sent a literally last-minute message saying that she had gotten sick and couldn't make it. She said she noticed our cancellation pol...

Recommendation for insurance for a STR?

I've always felt that travel insurance was a rip off, but I've recently heard some stories that made me think twice.  I'd like to hear from the insurance pros out there if they honestly feel that travel insurance is a...

New to managing our STR that is 1/2 block from the beach.  We got through a tropical storm with a renter; everything was great and they had a great time.  Ended up with moderate to great weather and received an amazin...

Does anyone offer their own traveler insurance?  By "their own" I am referring to the guest paying you directly and if a cancellation were to occur you would refund then directly.  I use ownerrez for my listing websit...

A guest just contacted me asking for a full refund for her week’s stay. She was due to arrive today. She claims there is rain in the forecast for the next 5 days and also that it is too dangerous to drive. My cancella...

Lately, we have been inundated with last minute cancellations, with the guest disputing the charge with their credit card company.  We are losing our appeals.  
We are able to demonstrate seemingly everything that th...

Having a hell of a month. Had a very bad customer interaction where long story short, they demanded a refund, I refused.Few weeks pass, VRBO refuses to refund them. They go to their CC and issue a chargeback.Month pas...