David N.
TV Internet Cable
This is a relatively minor issue, but could use some advice. I'm setting up my first STR and I need to get TVs and service. Personally, I cut the cord (cable) almost 20 years ago, so the idea of paying for cable seems...
Shanel Dial
Client asks for STR Discounts we said no and now he is complaining about everything
We have someone staying in our STR this weekend. They asked for a discount before booking and we didn’t give it them. Now that they there are there they have complained about bulbs being out and other small things a...
Luke Carl
How do you handle your Insruance?
With airbnb and VRBO now offering 1 million in coverage how are you handling your homeowners policy? I have commercial policies on my VRs but I'm wondering if its worth the extra money?? Love to hear your thoughts!! T...
Estrella Carolina Mckinney
Guest loyalty in bookings
In our commitment to provide an exceptional guest experience, we offer loyalty programs and exclusive benefits for those who choose us again and again. Our loyalty program is designed to reward our repeat guests with ...
Jeff Ebert
Guest is claiming the bathroom is dirty upon check in
Just received a personal message from a guest who just checked in last night. They said everything looks nice except the toilets are dirty and there is hair in the bathrooms. There were also clothes left over from a ...
Brian Schlosser
Self traveler insurance
Does anyone offer their own traveler insurance? By "their own" I am referring to the guest paying you directly and if a cancellation were to occur you would refund then directly. I use ownerrez for my listing websit...
Marc Shin
Should I be providing my guests with free Netflix?
Question - should I be providing my guests with free Netflix? Or can i assume that almost every guest will log-in with their own Netflix account? Also - should I provide guests with free Disney+?
Jennifer Asuncion
guest cancelling 4 days prior to check in
Hi there! I have been trolling this site for awhile now, eagerly learning from all the discussions and blogs this site has to offer. I gather that most of the people who posts here has had been experienced in short te...
Cristy George
Destin vacation rental property
Hi all,I just purchased a small condo in Destin, FL for rental purposes as well as personal use. I am in Destin now trying to get it ready to list. I have chosen VRBO because it seems to work well here. I am getting m...
Jordan Alequin
Cancellation Request by Airbnb Support
I had a guest reach out directly to Airbnb support to request a full refund cancellation on their behalf due to personal issues. My cancellation policy is firm, and at this point they would have to pay 50% to cancel.I...