Kwame Koom-Dadzie
STR extension and cleaning fees
I have a guest nearing the end of their stay who would like to extend for an additional week. However, they’re requesting a mid-stay cleaning without any additional cleaning fees. Can you add the extra cleaning fees...
Julie S.
Emotional Support Animal/Tenants
I just finished cleaning out a property that was damaged because of pets. Now I put a stiff penalty in the lease for bringing unauthorized animals on or into the property. Tenants signed lease Feb 1st. Now, 6 weeks...
Adriano Allain
BP Customer Service - Does it exist?
I have sent multiple requests to customer service without response. Going on three weeks now. Is there a number to call?
Marie Machosky
Emotional Support Animal - Bogus "Documentation"? FHA, ADA, HUD
Hi all,I'm new at this landlord gig and I have a bit of a dilemma. A tenant asked if they could adopt a pet; when I replied with the information regarding deposit and pet rent, I never heard back until I followed up t...
Jason Maguire
Tenant Let Contractors onto Property Unannounced
Hi All,Have a little bit of a weird situation that i was hoping to get some insight on- One of my tenants at my duplex reached out to me about an hour ago, stating that National Grid was at our property exchanging gas...
Mike H.
Florida residential rental - AC issue and Hotel reimbursement
I have received an reimbursement request from tenant regards her hotel bill due to AC outage. The AC request was received and AC tech was sent the next day. I assume on the day of AC outage, she decided to stay in h...
Jack Stone
Cozy vs Zillow Proper Manager specifics
I’ve read a lot of posts about Cozy vs Zillow Rental Manager and a few others. I wanted to hone in on a few specific questions for those that have used both or know the key differences. I’m looking to manage myself an...
Jeremy Porter
Streamlining Maintenance Coordination: A Guide to Assisting Landlords
I understand the critical role of efficient maintenance coordination in ensuring the satisfaction of both landlords and tenants. This guide is designed to equip property managers with the necessary tools and strategie...
Ahmed Moustafa
Seeking Advice on PMI Removal for Fannie Mae HomeStyle Renovation Loan
Hi BP community!I recently completed a major renovation on my property financed through a Fannie Mae HomeStyle Renovation loan, and I'm now looking into options for removing Private Mortgage Insurance (PMI). I’d love ...
Ryan Delauz
Running your own website
Does anyone run their own website and collect rent payments and maintenance requests on there? I am buying a 5 unit property and wanted to set up my own website and have tenants go on there to pay rent and submit any ...