Melissa Bovee
Guest complains about cleanliness - How should I respond?
Ugh - not the morning I was hoping for! A guest sent a note last night (after I went to bed) that the toilet was not clean. I was very responsive to her this morning (at 5am her time) and sent $75 through the platfor...
Eric Kulling
Cigarette Smell - how to remove?
Any tips on how to get cigarette smell out of house? I don’t smell it but a lot of potential buyers say they can and it’s not a good first impression. I think it must be in the carpet...maybe removing is the best bet....
Andrew Haney
Sop for STR Self management
I’m to the point of needing to transition from y current PM and I think it’s time to try self management. Does anyone have some SOPs they’re willing to share?
Curt Bixel
New STR property expenses?
I have a duplex in Columbus, Ohio, which I am planning on turning into a short term rental. It is a 100 year old home, but it is in good shape. The kitchen and bath were remodeled this summer and the entire unit was...
Kate Zieverink McMinn
STR MVP's // What are your must-have's ?!
What are the things you WISH you'd known to include in your first Short Term Rental? Looking for advice on any MUST HAVE products/items. What camera's are you using?Best keyless entry device? Towels/Bedding? What is ...
Nikoo N.
Landlord responsibility broken glass
My tenant says that her glass shower door shattered out of no where when no one was in the bathroom (this is the second time in one year). I do not know how glass breaks with no point of contact but that is beside the...
Patricia Andriolo-Bull
Is it just me or are guests getting more difficult?
Sort of a vent but also want to know if others are experiencing what I am. I've been doing the STR thing since 2016 (but my first one is in the Dominican Republic and has a property manager), my second one was purcha...
Chewie G.
Short term rental cleaning charges
Hi BP community!Would like to get a prospective on how much your cleaning service charges after each guest stay. I am getting rates at $200 for a 4br/2ba 1300 sq ft detached house (maximum 8 guests). Thanks for the re...
Jack B.
This "mold" won't scrub off...is it something other than mold?
Tenant moved in and said there is mold in Washer. I go to take a look and scrub it off with a bleach and baking soda paste. First wipe it with a paper towel and bleach and NOTHING comes off. It's completely clean. S...
Suman Choudhury
Landlord tenant issues
Hi in my town home 4 apartment in Manhattan ny. I have frequent tenants putting baby wipe and other towel paper in toilet and flushing that plugs up my maIn sewer line . I can’t pin point which apartment is the cause ...