When I began direct-to-owner marketing for multifamily (12-40 units), I realized it usually takes many months and touchpoints to build rapport with most sellers where they are willing to really open up about their property and financials. 

Quote from @Mike Grudzien: Two thoughts:1) stay in your STR for a day or two and you'll discover things it needs or that would be nice to add2) use several touch-points to communicate with Travelers/Guests.

It's a good touch point and I follow up to make sure they received it. 

@David Varvaro yeah man I know that's probably a good idea, it just seems to me that it adds another touch point when it comes to communicating between on-island contacts.

Doing that will get you a couple of touch points that will bring you back to investing and be that little push to whatever “pull” brought you back to REI and BiggerPockets! 

It's the first touchpoint as you mentioned.

In this case, it looks like it did take more touchpoints than usual to finalize the request.

Larger operators will get dozens of reviews per month and many more touchpoints in direct communications.Do any of y'all use a vendor, team member, or software to analyze these interactions for insights into areas of opportunity to improve guest experience?

These touchpoints are the indicators of success in my experience.Of course I'm biased, however, I am going to say that SEOMEETSREI is objectively the best.

Would love to hear of your process/strategy around these mailings and touch points.