It sounds like regular maintenance issues, some of which were tenant-caused. 

Understand that they are doing this to make a profit, so it will be more expensive than coordinating maintenance yourself.It may be a decent program for a DIY owner that wants to just outsource maintenance, but you will have the same maintenance issues with this company that you would with a PMC:1) Higher costs2) Admins answering the phones & assigning work, that just know the basics about maintenance.

This is just a brief post to give some insight into the local maintenance costs in the Metro Detroit area. 

Regular maintenance, upkeep of lawn, exterior of the building as per HoA covenants.

Do you not have space for regular one?

Both LVP and laminate floors are low-maintenance and can be cleaned with regular sweeping and mopping.

Install landscaping that super low maintenance and reduces water usage and looks nice.

Maintenance: How do you handle repairs?

Changing filters regularly reduces maintenance by 35%.

@Richard Olshove, we do regular property inspections in-house using experienced and well-rounded handyperson types.