here is what we did to have our 90 home project in Oregon standout and compete with the likes of Lennar  and Holt ( major regioinal) and Toll.Kitchens and bathrooms..

All the behavioral issues sound like nonsense since the actual tenants living there aren't complaining about it. 6.

:Class A Properties:Cashflow vs Appreciation: Typically, 3-5 years for positive cashflow, but you get highest relative rent & value appreciation.Vacancy Est: Historically 10%, 5% the more recent norm.Tenant Pool: Majority will have FICO scores of 680+ (roughly 5% probability of default), zero evictions in last 7 years.Class B Properties:Cashflow vs Appreciation: Typically, decent amount of relative rent & value appreciation.Vacancy Est: Historically 10%, 5% should be applied only if proper research done to support.Tenant Pool: Majority will have FICO scores of 620-680 (around 10% probability of default), some blemishes, but should have no evictions in last 5 yearsClass C Properties:Cashflow vs Appreciation: Typically, high cashflow and at the lower end of relative rent & value appreciation.

What type of interview do you do with existing tenant(s) to ask them about maintenance issues?

Major issues are lack of parking, lack of elevators, leading to numerous unlived in units.  

What's the most effective means of dealing with this issue?

I’m having issues with them as they’ve grown & only worried about their  reputation & anyway to make extra money.

There's a good chance the issue(s) you face has already been discussed and answered.Ask questions in the appropriate forum.

During your initial walkthrough, inspect the property for any major issues such as structural damage, roofing problems, plumbing, and electrical concerns, while documenting all cosmetic and functional issues with detailed photos and notes.Once you confirm the property’s potential, finalize your ARV and calculate the repair costs using either a reliable estimator or insights from contractors.

That might create some tax issue/book keeping complication.If @Brandon Hall is around, he may be able to clarify if this transferring of funds is a nonissue or a big deal.