However, hauling away a truckload of items and cleaning beyond standard expectations could reasonably be charged to the tenant, as it goes beyond normal use.Goodwill Gesture: Since this tenant was great for 5.5 years—paying on time and caring for the property—you might consider waiving part of the cleaning cost as a goodwill gesture.

Sometimes those small gestures can save you headaches when construction dust starts flying.I’m curious... now that you’ve pulled off this deal, how would you approach finding your next project differently, and what kind of local contacts would you prioritize connecting with first?

This can be costly for your property manager, and you may have to pay for their insurance policy, which can add unnecessary expenses to your budget.It strengthens your relationship with your property manager.Adding your property manager as an additional insured is a gesture of good faith that shows you are committed to protecting their interests.

They may also feel obligated after this gesture to try and make rent on time even going through a hard time.  

Here is a great episode to check out about doing these small but impactful gestures to enhance the experience at an airbnb. 

Like anything it has to stay balanced but small gestures go a long way in reducing turnover and mitigating many "would be" issues. 

It’s a good gesture assuming it is part of what gets regularly checked and restocked if needed. 

After you expressed dissatisfaction and not wanting to move forward to give your property a chance, we refunded your technology fee in full as a gesture of goodwill, even though significant time and resources had been invested into your property’s preparation.Our 30% management fee reflected the value-added turnkey services we provided you at the time.

I would do it one time as a good-will gesture, but I would make it clear that he has to handle it from that point forward.

If they understand that I am not responsible, I may provide a small rent credit as a token gesture.