Quote from @Andrew Steffens: I would follow the advice above to see if you can improve seated comfort but short of that I would not go and replace, at least not yet.  4 stars is good and it seems you will get more 5 stars based on 2 previous to bring it up. 

@Clive Smith I have a sample log in format that follows the IRS Audit Techniques Guides (ATGs).

I follow Ryan Pineda and Austin Flipsters for solid insights.

All AI queries should be in the following format.

I'm in the process of finalizing my website (obviously this needs to be strong as it will be my landing site for other marketing initiatives.I do plan on keeping my 9-5, so I am looking to use Google PPC and Facebook retargeting ads to build the majority my pipeline, using nights and weekends for follow-up and some limited cold calling.

Quote from @Ryan Kelly: @Gregory Schwartz as painful as it has been, the Austin market needed a breather and a reset on pricing following the pandemic.

I would also follow up with a written lease violation notice stating that they need to correct this issue or that they could be evicted and cite the lease section that pertains.

Following the installation of a new water meter, I received a true-up for the previous underbilling.Since the meter replacement, my water usage has increased by approximately 20%, and I am now receiving monthly bills instead of the previous bi-monthly statements.

Give him notice and if he doesn't follow the terms of the lease, tell him he has to find a new place to live. 

If they cannot follow that simple step, how do I expect them to take direction from my ops team or show up on time?