I’ll leave the pleasantries and diplomacy to you my partner.

Not many IMO.We offer a firm approach and if treated with respect, respect is also what will be returned.If we offered diplomacy we would be in the lobbying business or politicians and not real estate...With that said, over the past 12 years of investing I feel like we have seen/heard it all.Some investors are satisfied and others aren't not matter what.Thankfully we have more satisfied investors than not and to the unsatisfied investors all I can do is apologize for not meeting their expectations.With that said, I have also learnt that many who aren't happy from within, will never be happy with anything or anyone else.No matter how much somebody goes above and beyond to meet demands and satisfy needs.They thrive on drama and creating drama.Problems must be had.

I'd also love to work with your property management company"Diplomacy left me a long time ago so how would you guys reply?

Reason and diplomacy dead on arrival?

Cheers to you mate and thanks for taking the time to reply.Agreed.You are a conglomerate company and maybe you have more protection as the quarterback (Sales staff, assistants, etc...)Not saying that you aren't in the front lines and I know of the hits you have taken and still do to this day.Even after all these years, these "hit's" don't hurt me any less mate.Much respect for you and your achievements 🙏 Diplomacy left me a long time ago so I do my best to keep shut otherwise all hell would break loose and I become like this guy @James Wise hahaLove you James 😘Keep being great Chris

In this case (and most), diplomacy is probably the best policy.

I hate sounding like the old uncle and have failed 4 diplomacy courses, but, if you are asking whether to hire an appraiser or an inspector; please do a lot more reading/studying before you spend your hard earned money.

They can use the rubbish bin.Everything they complain about, remove the source of the complaint as much as you can without breaching the lease with them.Appeasement as a strategy never works - not in world diplomacy and not with tenants like yours. 

His diplomacy and responsiveness played a large part in closing this deal.

Diplomacy and respectful negotiation is your best bet.