Communication is EVERYTHING not just in multifamily but for any type of deals.

The seller and their agent hopefully did a good job communicating with that tenant to set expectations.

Your PM is not communicating, and this is a legitimate concern.

Poor or No Communication PlatformsEffective co-living communication platforms are characterized by:1) usability2) accessibility3) commitment of involvementThis can be done through house email lists, whiteboard, group texts, etc.

Unfortunately, we get too many calls from clients that got the run around, poor communication and service and/or were the victims of a "bait and switch". 

The gripe I hear with PMs is they don't communicate, don't vet/put in good tenants, and don't care about the owners.

am working with them now and had the first policy (with Spinnaker) cancelled for nonpayment/late payment so we rewrote another policy (with Millenial) and having the same payment problem again but at least they are communicating that cancellation is coming. they want me to pay by credit card over the phone so the payment wont be late and cancelled again. but when i go to mycoverageinfo.com to check on status it shows its been paid.

I've worked with several loan servicers, and no matter who you use, it's not fun setting it up, but I've had easier success communicating with OnePoint.They have a login portal to track payments etc, like you mentioned. 

Make sure to communicate your BRRRR strategy with your insurance agent so they can recommend the right coverage for each phase.I learned this lesson the hard way: https://www.biggerpockets.com/forums/853/topics/1222933-my-b...

I am always happy to chat about hard money - and I am biased, but I think I am an excellent communicator!