Cut them off cold and get them out asap.First learn your state landlord tenant regulations.

They aren’t a regulated insurer in NJ where the property is.

The only exception to this requirement is that the Agencies' appraisal regulations allow an institution to use an appraisal prepared for another financial services institution provided certain conditions are met.

Dealing with irrational tenants you need to be extra careful, and that's why I was googling to find Ohio law solutions, regulations and rules. 

@John Kwon - I would first make sure you understand all the regulations for Opportunity Zones. 

If you haven't already, look into the local regulations on property management in your state/region, as some require a real estate license and escrow accounts, etc. 

I would talk to an attorney to see if there are any such regulations in Cali.

The regulation here makes long term tenants a greater risk for the landlord, especially when a tenant can claim COVID as their reason not to pay.

It is dependant on your state landlord tenant regulations, nothing to do with etiquette.

I don't know about location , however 1- old buildings require more maintenance so you should have high cache-flow to cover the extra expenses. 2- QC rental laws are extremely sided with renter and increasing rent is very limited and regulated .3- when it was last renovated ?