What you want to protect is your exposure to liability from a lawsuit by the tenant or someone else.

Animal ownership is not a protected class, so other than service animals there's no legal definition of discrimination.

Any suggestions  from the gurus - Re: protection from worst case scenarios?

The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it.We have a 12 page management contract that we've added our real experiences to over the years, with the intent of protecting both us AND the landlord.

The only way I could completely protect myself against unlawful discrimination would be to apply to houses and say there’s no pets then request accommodation before signing the lease.

Tenant has already indicated it is going to be a fight to get funds as they move out so best to file to protect yourself. 

Hey @Marian Fine I know a good lawyer that can help you set up a business entity to own your properties in for asset protection.

@Ken Dunn made some good suggestions for how to protect yourself in your initial contract next time, but in your case it sounds like you've already settled and the old owner doesn't have any obligation to you at this point.

If you only have one appointment to get all that done, you do what you can...and sometimes that means double booking.Also, as an agent, I respect your opinion, but my/our obligation is to represent our clients and protect them as best we can...not to protect contractors' feelings.

I don't have a specific question right now but I appreciate you being on here and offering your expertise!