There are sevaral ways one can go about handling the management of a vacation rental property.You can hire a full-service property managerYou can hire a service that assists in the management of the bookings & communications with travelersYou can handle all aspects of your vacation rental property yourself ("by owner".)#1 A full-service property management company is the option to choose if you don't want to invest much time in the property or bookings. 

And I’m not thinking payment plans etc bc these tenants are hiding and refusing to open doors and communicate.  

I could use all the help I can get, I would love to communicate through email, or in person if you are in the Hampton Roads Area. 

@Matt Nicole would try and negotiate and figure out where the communication broke down.

How has their communication been?

You name it and the adjuster has likely communicated with them Project Management: I’m sure many of you have managed or hired someone to manage remodels, construction, and groups of employees before.

Rate them appropriately for Communication when you leave your review, and mention in the private notes that it is customary and appreciated by hosts when guests acknowledge receiving messages, even if it just an "OK" or "Thanks" response.

Many who purchase mobile home parks use some or all of these options mentioned.

I self manage the property and take care of all the paperwork and communication with the tenants for the property. 

The various "departments" of L&I don't really communicate well with each other and it's nearly impossible to get a hold of inspectors, plan reviewers, supervisors, etc.