Start as high up as possible, probably the branch head at least. 

You are right that they don't know jack, but the more you pester them the more they are likely to send your complaint on up the chain and hopefully get some action. 

If a guest made a reservation prior to you having a hurricane or weather policy in place, let them know how the situation would be handled before a hurricane or a bad storm arises.As far as prepping your property goes, I would recommend checking the following boxes at a minimum before a storm/hurricane emerges:- Have a plan in place to secure outdoor furniture and miscellaneous items- Trim trees & branches- Have a protection plan in place for windows and doors- Waterproof important documents- Put fragile items or valuables on elevated surfaces- Review your insurance policy- Check that your roof and siding is secured and not loose- Ensure you still have an effective way to communicate in the case that service goes out in the areaIf you do not live near your property and are unable to check these boxes, find a reliable handyman and/or professional that will be able to complete these tasks for you.If I am missing anything, please add your suggestions below!

Branch people typically don't handle that. 

I decided I wanted to branch out of my comfort zone and appear as a guest on a few (not 30...yet) podcasts. 

A Paradigm Shift and 5 Reasons to Love Passive InvestingWhen it all ChangedIf you asked a 30-year old me what my plan was I’m pretty sure I would have responded that I wanted to “move up the chain” at work, make as much money as possible, and develop a side hustle that would one day become my main gig.

Hey there, I have actually recently posted this very same question in bigger pockets forums as well and you’re welcome to look at that forum chain.

I'm considering purchasing a cabin on a popular chain of lakes in the Baxter/Brainerd/Crosslake area of Minnesota and holding it as a short term vacation rental.

What a surprise that would be when they show up on my doorstep and I charge them an extra fee.I can see how this format would work for a hotel chain, but for a STR owner, this is ludicrous.

I really didn’t have any idea about what I was doing, but now I would like to branch into small (2-4) multis and learn more Lessons learned?