You really want the tenant to view you as on their side - the last thing you want is for them to think of you as a necessary evil.To build a positive relationship, you need to focus on excellent customer service which includes: providing a great experience, being responsive and clear in your communication, and occasionally doing things to show you care.

I'd still talk to BECU for all of your needs first because they're simply the best customer service I have ever received.  

We really like the ability to customize nearly everything within PW to mirror how we run and operate our business.  

The app is extremely popular for millennials, but is recently gaining a lot of popularity for older generations - similar to how facebook exploded.

Even if there are boarded up houses a couple of blocks away, how would you know that your block will be next is impossible (unless you choose a popular well established area that no longer has 30k homes).

Built on a platform that works in a similar way as Microsoft Office products, you have almost countless ways to customize how/where/when you receive and hold information, documents, communications etc. 

I've been a customer of Buildium since 2010 and am hoping I'm finally entered a growth curve this year as far as property acquisitions go. 

My repeat customers know the routine, I don't have to tell them.

Even non-tech as a customer service rep, or sales rep?

In some popular areas the prices have gotten higher then last bubbles but so many areas haven't touched those highs.