My concerns with selecting a servicer are the following: customer service, access to funds, access to education materials so I can learn how to stay away from prohibited transactions.

If not we replace and charge the customer for time and materials.  

Sounds good, will send you some feedback on a couple reverse 1031 exchange providers that our customers work with. 

Me not being an accounting guru....depreciation was a bit tricky to set up, however they have a few guides, customer support may walk you through it and searching via google will help you put the correct entries.  

This applies in most areas of life, but if someone is simply agreeing with you, dropping PM fees down a percentage or offering discounts up front and sounds a bit desperate, they could be experiencing high turnover and poor customer retention.

Custom Cabinetry.

No cleaning crew is perfect, and there will be guests that move dressers to find a spec of dust and complain, thats part of the customer service business we're in.

It's probably his experience working in all of these areas of real estate that gives him the ability to connect with his customers on a different level and understand their pain points. 

Not possible anymore in this market and I expect many will be forced to leave the business if they can't step up and evolve to the needs of the customer. 

My company uses ShowMojo Self guided showings ... you can customize it to ask several questions and then it gets a copy of their drivers license to identify that they are who they say that they are.