Further, with large corporations going into the rental business, one runs the risk of become faceless and lacking in compassion from a perception point of view.

When in small claims court the Judge may listen to the hardships you've been through but has to rule by the law Not emotions.This would be a good time to appeal to the landlord and see if they feel compassion for you.

Second thing is...a little bit of compassion can go a long way. 

For someone who lacks a moral compass and has no qualms about "sticking it to others" for their own benefit, hiding the fact that a loan's due-on-sale clause has been triggered is no big deal.  

If you look at the brokerage company, Compass, they are revolutionizing the brokerage industry because they have a focus on technology.

No room in business for personal emotions or compassion.

Zero emotion, zero compassion, business first. 

Trust and compassion will bite you in the a**.  

But I don't think your example of using stock trading software would be equivalent in this compassion.

@Charles Constant Try to connect with them on a personal level with compassion and see if there is something you can do to help them get out in a timely matter.