It takes a shift in thinking, because most of the examples given are for a small service business, but once you get your mind around "the tenant is the customer and the unit is the job" it works well. 

BTW, if a buyer wanted a denial letter from me I would certainly provide it, I always try to keep my customer (the borrower) satisfied, it's just that I don't know of anything that would require me to do so.

Find someone who actually is good at it, provides value to their customer base and learn from them.  

@David Rocca FHA is popular for the first time if you don't own anything else.

Airbnb and Homeaway need to step up and fight for their customers. 

Are there special places that do custom appliances and doors and such or are you kind of on your own with finding a guy to do it for you?

You really want the tenant to view you as on their side - the last thing you want is for them to think of you as a necessary evil.To build a positive relationship, you need to focus on excellent customer service which includes: providing a great experience, being responsive and clear in your communication, and occasionally doing things to show you care.

I'd still talk to BECU for all of your needs first because they're simply the best customer service I have ever received.  

We really like the ability to customize nearly everything within PW to mirror how we run and operate our business.  

The app is extremely popular for millennials, but is recently gaining a lot of popularity for older generations - similar to how facebook exploded.